FAQ

Well, to make it simple, Pomponette, Splendor's adorable rabbit pet mascot, has adopted the French attitude and decided to stop working and take an early retirement ;)

We can only agree that, after many good and hardworking years at Hotel Splendor bringing a smile to our guests, this was the right choice for Pomponette, who is now enjoying her hard-earned pension in a more green scenery.

She is now spending peaceful days in the countryside, despite our shameful attempts to bribe her with unlimited all day long organic carrots and warm hugs :)

Not sure if she will come back soon !

Our hotel has one room for disabled people: it's our Méliès double room, located on the ground floor (street-side, access directly through the reception).

Unfortunately, since our elevator is teeny tiny, access to the other floors or the breakfast room is not possible for wheelchair users. We will be happy, however, to bring you breakfast to your room at any time.

Pets are not allowed at the hotel.

We will be happy to keep your luggage, free of charge, should you arrive earlier than check-in time, but also on your last day, so you can enjoy the city with no hassle!

Kindly take note that we cannot keep your luggage in between stays, as we have limited space available.

Our hotel is equipped with an air-conditioning/ heating system: heat during winter time, air-conditioning during warmer seasons.

The setting for either air-conditionning or heating is made solely by the Front Desk staff.

In each room, you will find a control unit, through which you will be able to turn the system on or off, change the temperature and manage the ventilation option.

It is not possible for each room to choose the air-conditioning or heating mode: this is decided only by the hotel, dependng on outside temperatures.

Available upon request at the Front Desk.

Our hotel is entirely and strictly non smoking.

In order for all our guests to have the best possible stay, we ask you to respect our policy.

A cleaning fee of up to 50€ will be charged in case of failure to comply.

The Front Desk is open 24/7.

Check-in time: from 3pm.

Check-out time: until 11am.

Late check-out: until maximum 1pm, depending on availibility (10€/ hour).

A cot is available on request, as well as a high chair and changing mat. A microwave is also available throughout your stay.

Please kindly note you will need to book a SUPERIOR Double Room should you request a baby cot. It's not possible to instal a baby cot in the other rooms.

Housekeeping is done between 10am and 3:30pm.

Outside of these hours, you can always ask for fresh towels or bathroom amenities.

Should you wish for your room to be cleaned at a specific time between 10am and 3:30pm, please ask the Front Desk and we will to our uttermost to satisfy your request.

Mews is a hospitality business software used by hôtel Splendor Élysées in order to manage bookings, communicate with his customers, etc.

When you book a room at hôtel Splendor Élysées, you will have the opportunity to create you own secured guest account through Mews, then, you will be able to :

- communicate directly and in real time with the hotel staff, through an instant messaging.

- complete your personnal information and carry out your online check-in

- Guarantee and finalised a reservation in option

- Make a secured payment for your reservations.

Upon arrival, you will be able to pay either with cash (Euros) and/or credit card (VISA, MASTERCARD).

We also accept the French holiday vouchers ANCV for any booking made directly with the hotel (= booking made through our official website, by phone or email).

We do not accept checks.

Kindly note our hotel does not have a private car park.

Nearest car park : parking Wagram Courcelles, located at 103 rue Jouffroy d’Abbans 75017 Paris, 5mn walking from the hotel. Rate for 24 hours: between 35€ and 45€.
Cheaper car park : parking Courcelles-Champerret, 210 rue de Courcelles 75017 Paris, 20mn walking from the hotel. Rate for 24 hours: 22€, upon presentation of a voucher with the hotel stamp (to be asked at the Front Desk).
Public parking in the streets for disabled people : free. The driver must have the card "Carte Mobilité Inclusion" (CMI) or the european parking card for disabled people, valid in all countries belonging to the EU. Parking time in the same parking place is limited and fixed by decree. It consists of 7 consecutive days on mixed roads ‘voies mixtes’ in Paris (roads identified by a yellow sticker placed on the parking meter). On busy shopping roads known as ‘voies rotatives’, it is 24 hours monitored through the display of an EU parking disc, or 2 hours without a European Parking Card. The card should be placed behind the windscreen, clearly visible from the outside.
Nearest reserved parking places : 32 et 42 rue Cardinet 75017 Paris.
Public parking on the streets in Paris : payable from Monday to Saturday, 9am to 8pm. Night time and Sundays are free. On public holidays you can sometimes park free of charge in certain streets: this is indicated by a yellow sticker placed on the parking meter.
Parking in the delivery space in front of the hotel : possible only fron 8pm to 7am, and on sundays and bank holidays.

Rates for public parking in Paris : limited to 6 consecutive hours on the same spot.

Payment: You can pay at parking meters using the Paris Carte (on sale at any tobacconist’s), a credit card or the PaybyPhone app. The machine will give you a ticket in exchange, which should be placed behind your windscreen, clearly visible from the outside.

In each room you will a find a curtesy tray aquipped with:

• - a Nespresso machine , with 2 capsules offered everyday
• - 2 biscuits
• - Milk, sugar and stirrers.

Extra coffee capsule: 1€.

Kettles availables upon request at the Front Desk.

We'll be happy to help you out if you need any of the following items (subject to availability and on request at reception):

• Dental kit
• Shaving kit
• Sewing kit
• Feminine hygiene kit
• Shoe kit
• Earplugs
• USB charger (deposit 10€)
• iPhone charger (deposit 20€)
• Universal adapter (deposit 20€)
• Bottle opener